Refund Policy

1. Introduction

At Lady Escort, we operate strictly as an independent digital advertising and promotional platform. All payments made through Lady Escort relate exclusively to:

advertising services, including profile visibility, promotional placement,

and digital exposure for independent service providers.

This Refund Policy outlines the conditions under which payments are processed, the circumstances in which refunds may or may not be issued, and the legal frameworks governing our practices.

By accessing or using Lady Escort, you acknowledge and accept the terms set out in this policy as part of our Terms & Conditions, Privacy Policy.

2. Nature of services and General Refund Conditions

Lady Escort provides intangible, non-cancellable digital advertising services. Once an advertisement, listing, or promotional placement has been published or activated, the service is considered fully delivered.

Because digital visibility cannot be revoked, reproduced, or returned, all completed advertising services are non-refundable.

Refunds cannot be issued for:

• Publishing or activating an advertising profile
• Promotional or featured placements
• Visibility upgrades, media uploads, or editorial services
• Any service that has already begun or been delivered in whole or in part

This policy aligns with international standards governing digital services, including:

• EU Consumer Rights Directive 2011/83/EU,
• UAE Consumer Protection Law (Federal Law No. 15 of 2020), and
• UAE E-Commerce Regulations, which recognize that fully executed digital services are exempt from mandatory refund rights.

3. Platform role and Third-Party transactions

Lady Escort does not act as:

• an intermediary,
• a booking handler,
• a payment processor between clients and independent escorts.

All interactions, agreements, and financial arrangements between users and models occur independently.

Therefore, payments made outside Lady Escort for private engagements are not governed by this policy, and Lady Escort cannot issue refunds for third-party transactions.

Our refunds apply only to payments made to the Lady Escort platform for digital advertising services.

4. Payment processing, errors, and Exceptional Circumstances

Lady Escort collaborates with reputable external payment providers, including PayPal, cryptocurrency processors, and licensed merchant partners.

• Refund decisions must also comply with the terms established by these providers.
• A refund may be considered only under the following exceptional conditions:
• Duplicate payment caused by a verified technical error
• Processing malfunction resulting in a charge for a service that was never activated
• Verified unauthorized payment, in accordance with AML and fraud-prevention standards

Each request will undergo a verification process consistent with:

• UAE Anti-Money Laundering regulations - Cabinet Decision No. 10 of 2019)
• FATF compliance guidelines
• Payment processor’s dispute protocols

If a refund is approved, it will be issued using the original payment method unless restricted by the payment provider.

5. Commitment to service quality

Although refunds are not available for completed services, Lady Escort remains committed to:

• maintaining transparent and reliable service delivery,
• ensuring high standards of digital presentation for independent models,
• addressing user concerns promptly and professionally.

If you believe a service was not delivered as described, our support team will review your case and provide an appropriate resolution such as:

• correction of technical issues,
• reactivation of advertising time,
• additional promotional visibility if warranted.

Our priority is to ensure a trustworthy, consistent, and quality-driven user experience.

6. Your responsibilities

Before making any purchase, users agree to:

• carefully review service descriptions, content visibility options, and pricing;
• confirm all details prior to payment;
• comply with the Terms & Conditions and applicable laws.

By completing a transaction, you acknowledge that the service becomes non-refundable once activated.

Contact information

If you have questions or require assistance regarding this Refund Policy, please contact our support team:

info@lady-escorts.com

Our team is available to provide clarification, assist with technical issues, and ensure that your experience with Lady Escort is secure, transparent, and satisfactory.

Support & Coordination Hours:

09:00 – 21:00 (Gulf Standard Time, GMT+4)

All inquiries received outside these hours are processed first in the morning queue.

Typical reply time during operating hours: 5–15 minutes.